Below FAQs are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to wecare@kailure.com.


FAQs

Yes! We deliver to all cities across Pakistan through our trusted courier partners. Standard delivery time is 2–4 working days depending on your location.

Absolutely! We ship worldwide. International delivery time and charges vary depending on the destination and will be calculated at checkout.

Once your order has been dispatched, we’ll send you a tracking number via email or WhatsApp so you can follow your parcel’s journey in real-time through the courier service website directly.

Orders can be cancelled within 24 hours of placement. Please contact our customer service team as soon as possible with your order details.

We accept returns and exchanges within 7 days of receiving your order, provided the items are unworn, unwashed, and in their original packaging with tags attached. Please check our full Return & Exchange Policy for details.

Currently, we offer our designs in standard sizes. However, some items may be available for customization—reach out to our team to confirm.

1We accept Cash on Delivery (COD) for orders within Pakistan, and bank transfers methods for both local and international orders.

We sincerely apologize if this happens! Please contact us within 48 hours of receiving your parcel with pictures of the product, and we’ll arrange a replacement or refund right away.

Popular designs may be restocked, but we can’t always guarantee it—especially for limited collections. Keep an eye on our social media for restock updates.

Our website includes a detailed Size Guide under each product page to help you find your perfect fit. If you’re still unsure, our team is happy to assist.

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