Return/Exchange & Cancellation Policy

Last Updated: August 11, 2025

At KAILURE, we take pride in delivering premium quality products that meet your expectations. However, if you are not fully satisfied with your purchase, our return and exchange policy ensure a smooth and hassle-free process.

1. Returns & Exchanges (Within Pakistan)

  • Eligibility: Items can be returned or exchanged within 7 days of delivery.
  • Products must be unused, unwashed, and in their original packaging with all tags intact.
  • Items purchased on sale, promotion, or clearance are non-refundable and can only be exchanged if defective.
  • Customers are responsible for return shipping costs unless the product received is defective or incorrect.

2. International Returns & Exchanges

  • For orders shipped outside Pakistan, we accept returns/exchanges within 14 days of delivery.
  • All international return/exchange shipping costs will be borne by the customer.
  • We recommend using a trackable courier service for international returns.

3. Defective or Wrong Item Received

If you receive a defective or incorrect product, please contact us at wecare@kailure.com within 48 hours of receiving your order, with your order number and photos of the product. We will arrange a replacement or refund at no additional cost.

4. Cancellations

  • Orders can be cancelled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations will only be possible if the order has not yet been processed or shipped.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Accessories (jewelry, scarves, belts)
  • Customized or made-to-measure products

6. Refund Process

  • Refunds will be issued to the original payment method within 7–10 business days after the returned product is inspected and approved.
  • If payment was made via COD (Cash on Delivery), refunds will be provided via bank transfer or store discount.

For all return, exchange, or cancellation requests, please contact:
Email: wecare@kailure.com
Website: www.kailure.com